Job Role: Finance/Professional Services Manager
Location: New Milton, Hampshire
Hours: Monday to Friday, 35 hours per week
Salary: Competitive plus car allowance
At Innovus we are committed to delivering market leading solutions and professional services to the full range of stakeholders. As the Professional Services Manager, you will be contributing to our vision to be recognised as the market leading provider of these services to the UK property sector.
We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.
In this role you will:
- Effectively lead and support your team of Company Secretarial administrators to deliver a high quality, timely and efficient service to our Company Secretarial clients including providing lease consents.
- Identify opportunities to grow the business by working with senior business stakeholders to improve the service we provide to customers whilst generating additional income to this business area.
- Work on business development opportunities by meeting potential Company Secretarial clients to pitch and sell our services to support department growth plans and wider business white labelling opportunities.
Reporting to the Head of Professional Services and leading a team of 8 – 10 colleagues you will:
Main Responsibilities
- Produce annual micro entity and full accounts in accordance with Companies Act 2006
- Develop and implement action plans, to promote Professional Services to our clients ensuring that constructive, supportive and cordial working relationships with all stakeholders are in place.
- Identify and deliver additional fee generating services to our current portfolio of RMC instructions.
- Position Professional Services as the market leader in the provision of Company Secretarial services with the capability to provide services to both internal and external organisations.
- Assist with the development and expansion of existing consultancy services
- Assist with the development and production of resident management company director training offering
- Maintain and further develop key relationships with national house builders and other stakeholders.
- Contribute to primary strategic objectives though the provision of sustainable excellent, service levels and growth.
- Ensure department reporting and income is accurate and collected in line with budget
- Lead and execute the continuous improvement plan to create efficiencies and improve service as well as cost savings.
- Find opportunities to streamline and digitise team processes to make the customer journey seamless in line with the wider business strategy of delivering outstanding customer service.
- Act as the escalation point for dealing with customer complaints
- Create a highly engaged and motivated team through personal development, engagement and succession planning
Person Specification
- Previous experience of leading a team in a fast-paced environment
- Demonstrate ability and success in managing and prioritising workload to ensure the effectiveness of your team in meeting department service levels
- Previous experience managing the full range of employee lifecycle and applying the relevant policies and procedures.
- Previous experience of ensuring continuous improvement and operational efficiencies delivered.
- Understanding of the Property Management industry would be an advantage
- Must be able to demonstrate a good understanding of customer communications and dealing with challenging conversations with both internal and external customers.
- Fully IT literate
- Strong Excel Skills
- The successful candidate will have a strong accounting background
- Experience
- You are dynamic, driven and ambitious with a strong emphasis on customer service .
- Have a pragmatic approach to decision making.
- Keen to support change and continuous improvement.
- Have the ability to work collaboratively with the team, department, internal and external clients.
- Have the ability to take ownership of issues and see them through to resolution.
- Are constantly focused on improving the level of service through continuous improvement methodology.
- Results driven and focused on achieving as part of a team.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity and Inclusion
We’re committed to promoting diversity at Innovus and recruit on merit. We will consider applications from job share applicants.
Innovus is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If you have a disability, please let us know what adjustments you may need to the recruitment process to perform your best.
Ready to apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
Please note, due to our sector all roles are subject to an Enhanced DBS.
If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
.