Chase Buchanan Estate Agency
Property Manager
Location: Hampton Hill
Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has been passed)
Salary: £29,000 - £32,000 per annum plus benefits
6 month fixed term contract
We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast-paced, high volume environment.
Main Duties:
Embrace the Chase Buchanan brand and core values
Protect our Clients Asset and work in their best interests
Retain Management on the Portfolio
Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances)
The ability to scrutinise quotes on behalf of the client
Understanding how to add value when sending an inspection report
Negotiate deposit deduction in a fair and efficient manner, within required timeframes
Understanding KPI’s required for role
Understand importance of leaving notes on RPS and attaching documents to letters folder consistently
Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence
Develop understanding of client accounts and statements
Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements
Attend weekly 1 : 1 meetings with Senior leadership team
Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them
Support others growth and development.
Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate
Adhere to department standards
Ensure that both Tenants and Landlords have been informed about the end of Tenancy process
Providing guidance on the process of deposit dilapidations
Attributes:
Can work under pressure – understand where to seek support / how to escalate complaints
Good organisational and time management skills
Seek work where capacity exists
Self-awareness of knowledge gaps
Provide excellent customer service in every interaction with internal colleagues and external clients
Show high engagement and willingness to learn