Client Asset Credit Controller

Job Role: Client Asset Credit Controller

Location: Worcester

Hours: 35 hours per week- Monday to Friday

At Innovus we are committed to delivering market leading solutions and professional services and as a Client Asset Credit Controller you will be contributing to our vision to be recognised as the market leading provider of services to the UK’s property sector.

We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry. 

This role reports to the Client Asset Credit Control Team Leader as part of the wider Asset Management Finance department.

Main Responsibilities

• Contributing to the development of the department through training & testing
• Credit control in accordance with Debt Collection procedure for all Ground Rent and Insurance demands issued on behalf of our client
• Agreeing payment terms for tenant arrears, within the set business guidelines
• Keeping diaries and notes of all customer communication in relation to debt chasing
• Working with internal departments to assist with customer queries
• All customer communications are responded to appropriately and in line with service level agreements
• General administration tasks required for credit control functions and recording actions
• Review accounts prior to referral to ensure all account details are correct and process has been followed correctly
• Any other ad-hoc duties as required within the Client Asset Services function

Skills and Experience

• Strong customer focus
• Good team player
• Excellent communication skills both written and verbal
• Numerate
• Computer literacy (particularly Excel)
• Accurate with strong attention to detail
• Use of initiative in problem solving
• Flexible approach
• Positive attitude
• Ability to multitask
• To work in accordance with the company values

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity and Inclusion

We’re committed to promoting diversity at Innovus and recruit on merit.  We will consider applications from job share applicants.

Innovus is an inclusive employer. We provide equal employment opportunities to all qualified applicants.  If you have an additional need at any stage of our recruitment and selection process do speak to one of our team to let us know how we can accommodate you.

Ready to apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.

Please note, due to our sector all roles are subject to an Enhanced DBS.

If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend a first interview with the hiring manager and another member of our team.

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