Role: Training Partner
Location: Birmingham
Salary: From 40K per annum plus benefits
Contract: Permanent
Hours: Monday to Friday –7am to 3pm (35 hours per week)
Why FirstPort?
FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.
By joining us as a Training Partner, you will play a pivotal role in achieving our vision:
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As a Training Partner, you will deliver high-quality onboarding and refresher training to operational teams, ensuring a consistent and engaging learning experience across the business. You’ll create and maintain up-to-date training materials, facilitate onboarding sessions, and support ongoing development to help employees perform confidently in their roles.
Working closely with the wider Learning & Development team and key operational stakeholders, you will ensure training is aligned with business needs and professional standards. You’ll monitor training effectiveness, identify skill gaps, and provide insight to help improve learning initiatives and enhance performance across a fast-paced and evolving property management environment.
Key Responsibilities:
- Design and deliver structured onboarding programmes.
- Create, update, and maintain training materials, toolkits, guides, and other resources.
- Ensure all resources align with business objectives and reflect current operational standards.
- Implement regular evaluation and feedback processes to measure training effectiveness and consistency.
- Provide ongoing feedback, coaching, and development to maintain high-quality delivery.
- Keep accurate, up-to-date learning records in the Learning Management System (LMS).
- Support ad hoc training initiatives and projects as required.
- Lower turnover in the first 12 months.
- Accelerated competency of new employees.
Required Skills and Qualifications:
- Full UK Driving Licence
- L&D qualification or training certification (e.g., CIPD, TAP, Train the Trainer) or equivalent.
- L&D professional who has proven experience in training delivery and facilitation.
- Strong understanding of learning principles, coaching techniques, and onboarding practices.
- Confident, optimistic, articulate communicator – both orally and in writing; able to build influential and engaging relationships.
- Experience in designing learning content and managing learning resources.
- Organised, self-motivated, and capable of managing multiple priorities.
- Confident using digital learning platforms and tools (e.g., LMS, MS Teams, SharePoint).
- Skilled in leading and supporting a team through effective guidance, constructive feedback, and coaching
- Experience within property management sector
- Knowledge of compliance and regulatory standards in residential property management.
What’s in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to make a difference?
If you’re ready to take the next step in your career and make a difference we’d love to hear from you!
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.
Elevate your career. Reset the standard. Join FirstPort.