Campions Group
Applications Support Analyst
Location: London Euston
Hours: Monday to Friday 9am-5pm
Salary: £35,000 - £40,000 per annum plus benefits
The Applications Support Analyst is responsible for ensuring the smooth operation and support of key business applications. This includes maintaining system availability, resolving technical issues, coordinating with vendors, and supporting system upgrades. The role ensures end-users receive prompt and effective support to maximise business productivity.
You will be based in our London office providing onsite support and travelling from our London office to support our different offices and sites.
Main Responsibilities
- Manage and provide support for a range of business-critical applications including Reapit, DocuSign, and Campions-related systems.
- Liaise with third-party vendors and service providers to raise and manage support tickets, ensuring timely resolution.
- Monitor and manage internal ticketing system queues, prioritising and resolving issues effectively.
- Ensure all business systems are fully operational, escalating issues where appropriate to minimise downtime.
- Support application upgrades, patches, and scheduled maintenance in coordination with internal teams and vendors.
- Troubleshoot application-related issues, working closely with infrastructure and development teams as needed.
- Maintain accurate documentation for applications, processes, and support procedures.
- Assist with user access management and permission changes across supported systems.
- Provide application training and support to users, enhancing system adoption and usage.
- Participate in continuous improvement initiatives to enhance service delivery, reduce incidents, and improve end-user experience.
Experience
You will have gained sound experience supporting enterprise or business-critical applications in a professional environment. You will be confident liaising with external vendors and managing third-party support escalations.
You will have good understanding of software upgrade and patching processes and have hands-on experience of using ticketing systems, such as Jira, ServiceNow, Freshdesk etc.
You will also be a natural problem-solver and have experience of troubleshooting within a multi-application environment.
Qualifications
- A-levels or equivalent; a degree in IT, Computer Science, or related field is desirable.
- ITIL Foundation certification or working knowledge of ITIL practices preferred.
- Relevant experience (e.g., Microsoft, Reapit, or DocuSign) are advantageous.
- Demonstrable continuous professional development in application support or IT service roles.
Our Principles
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Make it Simple
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Be Collaborative
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Bring Clarity
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Be Consistent