Job Role: Debt Control Administrator
Location: New Milton
Hours:35 hours per week- Monday to Friday
Salary: £24,250 per annum plus benefits
At Innovus, we are committed to delivering market leading solutions and professional services. As a Debt Control Administrator, you will be contributing to our vision to recognised as the market leading provider of services to the UK’s property sector.
We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and services across the property industry.
Main Purpose of the role:
As you are able to work collaboratively with a team and department, you are also able to take
ownership of issues and see through to resolution.
You are passionate about improving levels of service, and keen to support change and continuous
improvement.
Being fully IT literate and confident with MS Office, means you also have the ability to work on multiple
different systems simultaneously
Main Responsibilities:
Credit control in accordance with Debt Collection procedure for all England & Wales managed
properties
Responding to solicitor queries and providing any requested documents to assist in the recovery
of arrears
Recovery of all Housing Association Debt
Recovery of all Landlord/Developer voids
Working with internal departments to assist with customer queries to ensure there is no block
to settlement of all debts.
All customer communications are responded to appropriately and in line with service level
agreements.
General administration tasks required for debt control functions and recording actions
Working at Innovus:
At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution.
We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.
Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.
What We Offer:
At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits.
We're committed to creating a supportive, inclusive workplace where everyone can succeed.
Diversity and Inclusion:
At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.
As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.
Ready to apply:
Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests.
Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check.
If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.
Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Innovus.