Chestertons Estate Agency
Lettings Manager
Location: Kentish Town
Contract - 12 Month FTC
Hours: Monday – Friday 8:30am – 6pm
Salary: DOE
We’re looking for an experienced Lettings Manager to take charge of our Kentish Town office. This is a busy, fast-paced branch in a competitive patch, so we’re after someone with strong leadership skills, a sharp commercial mindset, and solid lettings experience.
You’ll be responsible for the overall performance of the branch; Managing the team, growing market share, maintaining high service standards, and making sure the business hits its targets.
The right person will already have a track record of running a successful lettings office and be confident dealing with landlords, tenants, and team members at all levels.
This is a great opportunity for someone who wants full responsibility for running a branch, shaping the local strategy, and leading a strong team in a highly active market.
What you’ll be responsible for:
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Running the day-to-day operations of the lettings team in Kentish Town
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Coaching, motivating and supporting a team of negotiators to hit targets
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Setting clear individual and team objectives, and regularly reviewing performance
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Carrying out market appraisals and converting instructions
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Developing new business and identifying opportunities for growth in the local area
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Managing branch budgets and keeping a close eye on revenue and spend
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Handling escalated issues, client concerns, or complaints when needed
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Ensuring the team stays compliant with current lettings legislation and internal processes
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Producing accurate and timely reporting on branch performance for senior management
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Monitoring competitor activity and adjusting strategy where needed
What we’re looking for:
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5–10 years of experience in lettings, including 3+ years in a team or branch management role
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A strong understanding of the London property market, ideally with local area knowledge
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Proven track record of hitting targets and growing market share
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Excellent leadership and people management skills — confident leading by example
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High appraisal-to-instruction conversion rate
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Good commercial awareness, budgeting experience, and understanding of how to run a profitable office
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Up-to-date knowledge of lettings legislation and best practices
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Organised, reliable, and confident making decisions independently