Chase Buchanan Estate Agency
Office Administrator - Sales
Location:St Margarets and Richmond - 2 or 3 days in each office
Hours: Office based Monday to Friday 9am-5.30pm
Salary: £26,500 - £28,000 depending on experience
Are you a go-getter with a passion for customer service? Do you thrive in fast-paced environments and love juggling multiple tasks? If you're ready to make your mark in the vibrant world of property administration we want YOU! Our bustling offices across London are seeking a high-spirited admin support to be the heartbeat of our operations. Step into an exciting role where your contributions directly drive our success.
Overview of Key Duties:
- To make contact with Landlords and Tenants as soon as you receive their details
- To submit the Tenants references and monitor and chase these on a daily basis
- Sending references to the Landlord and ensuring a copy is approved by the Landlord
- Co-Ordinate and book in all certificates and maintenance that a Landlord may request
- To draw up Tenancy Agreements
- Ensuring Tenants have paid their rent and deposit in a timely manner, which may include taking a telephone payment and processing it online.
- Ensuring a copy of a standing order is on file to pay the monthly rent
- Ensuring photo ID and proof of addresses are correct, as per policy, and held on file
- Ensuring a valid gas safety certificate if on file prior to the move in
- To check payments are being made from the Tenants account or gather information on who has made the payment of the deposit
- To register the deposit with the TDS or chase the Landlord for a copy of the deposit certificate
- To co-ordinate and book an inventory and check-in for the Tenancy
- To co-ordinate and book in professional cleaning for the property
- To sign off your own paperwork ensuring everything is complete and ready for the day of move-in
- To send ‘welcome’ emails to the Landlord and Tenant on the day of move-in
- To write and post ‘welcome’ cards to the Tenants on the day of move-in
To ensure all of the above is completed and the file is handed to the Manager on the day of move-in