Job role: Head of Operations
Location: Outer London/ South-East
Salary: Competitive Salary
Hours: Monday - Friday, 9am-5pm
The job role
As Head of Operations for Property Services your role will include:
- Setting the strategy for growth and commercial direction for your region.
- Leading and developing a regional team of property managers to deliver a high-quality property management service underpinned by core values and objectives.
- Meeting and liaising with clients and customers to ensure that we continue to exceed their expectations and deliver excellent customer service consistently.
- Working with the business development team to develop bids for new business and product development.
- Accountable for embedding new systems and processes, ensuring we continue to lead with technology across FirstPort.
This role reports to the Operations Director and has a team of up to 6 direct reports and up to 50 indirect reports, dependent on the operational region.
Key skills/ Experience required for this role:
- Has led large, geographically dispersed operational teams to deliver a high-quality service and standards-led operation.
- Experienced in liaising with clients and customers, leading meetings.
- Strong commercial acumen: has preferably had P&L responsibility, is able to use data and insights to make decisions.
- Able to build and provide leadership to a large team, developing future leaders.
- Confident, articulate communicator – both orally and in writing; able to build relationships with all employees, from site-based colleagues to directors.
- Able to identify process inefficiencies and drive cultural and process improvement programmes.
- Experience in or an understanding of the property market.
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.