Role: Associate Director – Regional Account Management
Location: London, Birmingham, or Luton
Salary: Competitive salary plus car allowance plus benefits
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (35 hours per week)
Why FirstPort?
FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.
By joining us as an Associate Director – Regional Account Management, you will play a pivotal role in achieving our vision:
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As the Associate Director – Regional Account Management, you will lead a dynamic portfolio, fostering long-term client relationships and driving growth. You will shape the future of property management, overseeing client accounts and strategically positioning FirstPort as a leader in the industry. Your expertise in business development, client engagement, and strategic leadership will be central to delivering exceptional service and ensuring sustainable success.
Key Responsibilities:
Client Relationship Management:
- Act as a strategic partner for key regional clients, fostering long-term, value-driven relationships.
- Proactively identify opportunities for collaboration and growth, staying ahead of client needs and industry trends.
- Conduct business reviews to ensure alignment and unlock new opportunities.
Portfolio Performance Management:
- Coordinate cross-functional teams to resolve client issues and ensure fast, effective solutions.
- Monitor and analyse portfolio performance, offering data-driven insights and actionable recommendations.
- Track KPIs and provide regular performance updates to senior management.
Leadership & Collaboration:
- Lead and inspire a regional team to consistently achieve business growth and service excellence.
- Ensure alignment with national strategies and drive consistent service delivery.
- Present performance updates at monthly regional board meetings.
Required Skills & Qualifications:
- TPI Level 4 qualified (or equivalent).
- Proven experience in client account management or strategic relationship management within property management or development.
- Minimum of 5 years in a leadership role, with a track record of driving growth and operational success.
- Strong understanding of the residential property management sector and market dynamics.
- Exceptional communication and stakeholder management skills, with the ability to solve complex challenges.
- Leadership mindset that motivates teams to exceed ambitious targets.
- Must hold a valid UK driving licence.
What’s in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to make a difference?
If you’re ready to take the next step in your career and make a difference we’d love to hear from you!
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.
Elevate your career. Reset the standard. Join FirstPort.