Property Manager
Chase Buchanan
Hours: Monday to Friday 8:45-5:30pm
Location: Hampton Hill
Salary: £28,000 per annum
Role Responsibilities for Property Manager:
• Coordinate and book check-outs for tenancies.
• Arrange and schedule professional cleaning for properties as requested.
• Manage maintenance requests for all properties in your portfolio.
• Inform landlords of necessary works and updates.
• Assess property conditions based on reports received from ACT before sending them to landlords.
• Schedule and ensure compliance with legislative requirements.
• Send invoices to landlords and manage correspondence and administrative tasks.
• Communicate with contractors to ensure work is completed to a high standard, relaying relevant information to landlords and tenants.
• Draft and serve notices as needed.
• Conduct pre-tenancy move-in inspections for your portfolio.
• Negotiate deposit releases with tenants and landlords.
• Submit disputes to the Tenancy Deposit Scheme (TDS) as required.
• Manage rent reviews and renewals of VISAs.
Key Accountabilities
Attributes
- Trust - We are open and honest
- Respect - We seek an inclusive environment which promotes empathy and care for each other
- Integrity - We have strong and moral principles. We do as we say
- Innovation - We welcome change as a way to nurture a growth mindset
- Delivery - We work together to deliver the most effective solution in a timely manner
Communication
- Ensure all customer and client communication, whatever the form, is responded to in a timely fashion and in accordance with the company's customer service standards;
- To provide appropriate form of communication, at each interaction, depending on customer preferences and the matter at hand;
- To actively communicate with colleagues internally, across all departments, to provide a joined up group-wide customer experience.
Customer Experience
- To take individual ownership of the development of an exemplary customer service culture across the portfolio, considering each interaction from the customer's perspective.
- Take ownership of the customer experience through visible and accessible property management services with personal intervention.
- Build relationships with customers in order to manage expectations and where possible shape the services around the customer requirements.
- Seek to continually improve the customer service delivery and ratings thereof, reviewing, responding to, and learning lessons from feedback surveys, implementing change where possible & appropriate.
- Driving license required
Our People
- Maximise training and development opportunities, to keep abreast of recent landlord and tenant legislation, safety regulations and the latest management practices engaging fully with development opportunities in order to reach potential and achieve career development.
- Support colleagues in specific areas of expertise to share best practice and support overall team development and knowledge.
- Adopt a flexible approach in the team so as to take on other such other duties as the Company or Lettings Services Team Leader may from time to time reasonably require.