Role: Regional Service Charge Manager
Location: Birmingham
Salary: From £45,000 per annum plus benefits
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (35 hours per week)
Why FirstPort?
FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.
By joining us as a Regional Service Charge Manager, you will play a pivotal role in achieving our vision:
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As a Regional Service Charge Manager, you will oversee a team of up to 4 Service Charge Portfolio Managers, managing accounts and cost estimates for a regional portfolio. You will ensure all team members meet productivity targets and make informed decisions to maintain compliance with legislation.
Key Responsibilities:
- Manage and support a team of up to 4 Service Charge Portfolio Managers.
- Oversee accurate management of service charge accounts and cost estimates.
- Monitor team performance and ensure accountability to productivity metrics.
- Ensure compliance with relevant legislation and regulations.
- Provide regular reports and collaborate with stakeholders to resolve service charge issues and improve processes.
Required Skills & Qualifications:
- 2 years of Experience within a Service Charge position at a managerial level
- Proficiency in using reporting tools (e.g. Excel, BI tools, or any other relevant platforms) to track and manager team performance.
- Strong leadership and team management skills.
- Knowledge of service charge legislation and industry standards.
- Excellent analytical, organisational, and communication skills with the ability to manage multiple priorities.
What’s in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to make a difference?
If you’re ready to take the next step in your career and make a difference we’d love to hear from you!
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.
Elevate your career. Reset the standard. Join FirstPort.