Job role: Associate Director
Location: Covering a regional portfolio from Bournemouth to Taunton
Salary: Competitive salary and car allowance
Hours: Monday to Friday 9am-5pm (35 hours per week)
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Main Responsibilities
- Act as a key driver and enabler of service innovation and provide leadership in developing and embedding a culture of service excellence to all direct and indirect colleagues.
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Lead and support Property Manager action plans and actively monitor risk and implement corrective actions for “at risk” schemes ensuring preventative measures are in place for those that are vulnerable.
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Lead on and actively participate in/encourage new business leads with an overall growth and profitable intention including sales meetings, presentations and bids.
- Monitor and audit KPI’s for the portfolio to adhere to the business vision and deliverables as well as full compliance and Health & Safety policies and procedures.
- Conduct monthly site audits and spot checks of standards across the portfolio ensuring adherence to FirstPort standards. Assess trends and feedback to implement innovative ideas which will improve the customer experience, and overall Customer Satisfaction Survey results.
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Identify and deliver on-going training needs to support the development of direct reports, utilising appropriate internal and external methods and support as well as conduct frequent reviews with development managers providing constructive feedback and coaching, ensuring KPI’s and SLAs are met.
- Support Property Managers and cross-functional teams to actively conclude complaints and actions, whilst being the lead point of contact for conclusions on major legal issues including Section 20, consultation, lease and invoicing.
About you
You are property management professional; experienced in managing a multi-site portfolio, including block management. You will be confident in managing complex budgets, and have a sound understanding of service charges. As an experienced people manager, you will be an inspirational leader with who has lead teams to deliver operational excellence across a number of KPI’s.
You are an excellent communicator with the ability to develop effective relationships with both customers and stakeholders. You will be a high level and commercial thinking who is resolution focused with the ability to be flexible and creative in approach. You will also be able to work across functions to reach the best solutions for all challenges.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.