Job role: Service Charge Accounting Manager
Location: Birmingham
Salary: From £38k per annum (DOE) plus benefits
Hours: Monday to Friday - 9am to 5pm
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of The Property Institute (TPI) (formerly ARMA & IRPM),the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Job Role
Joining FirstPort as a Service Charge Accounting Manager, you will be required to provide all aspects of financial reporting and analysis for our developments, working collaboratively with key stakeholders. You will also manage a team of service charge accountants ensuring business objectives are met, alongside legislative guidance.
Key Responsibilities:
- Manage key performance indicators (KPIs) to ensure team goals are met.
- Lead, motivate, and support team members to ensure high performance.
- Demonstrate confidence in HR processes, including performance management, and handle team issues in line with company policies.
- Conduct performance reviews and provide coaching to help team members improve their skills and career progression.
- Maintain oversight of work processes, ensuring alignment with organisational objectives.
- Develop and present regular reports to key stakeholders, ensuring clear communication of team progress, challenges, and successes.
- Understand the implications of the accuracy of data being shared.
- Evaluate and implement informed, confident decisions in the best interest of the team and organisation.
- Facilitate proactive communication with team members and stakeholders to resolve issues in a timely and efficient manner.
- Schedule and lead calls with the right stakeholders, driving resolutions to outstanding queries.
- Utilise reporting tools and systems to manage, prioritise, and allocate team workload.
- Analyse data and trends to ensure workload balance, identifying areas for improvement or adjustment.
- Identify areas for improvement within the team and across processes.
Required Skills & Qualifications:
- 2 years management experience
- 2 years of experience within a financial position
- Proficiency in using reporting tools (e.g., Excel, BI tools, or other relevant platforms) to track and manage team performance.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.