Role: Project Coordinator – Major Works
Location: Luton
Salary: From £22,500 per annum plus benefits
Contract: FTC – Maternity Cover
Hours: Monday to Friday – 9am to 5pm (35 hours per week)
Why FirstPort?
FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.
By joining us as a Project Coordinator – Major Works, you will play a pivotal role in achieving our vision:
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As a Project Coordinator – Major Works, you’ll be responsible for ensuring the accurate and efficient delivery of Section 20 requirements, consistently adhering to regulations and timelines. You will analyse major works requirements, producing detailed reports on both a regular and ad hoc basis to inform decision-making. Additionally, you will manage the efficient input of data into IT systems, supporting the major works team in its objectives and streamlining workflow processes.
Key Responsibilities:
- Manage major works projects through all stages of the Section 20 process.
- Identify and resolve issues/blockages throughout the project lifecycle.
- Handle a balanced caseload of individual projects as part of the team.
- Provide timely updates to property managers on project-specific issues.
- Collaborate with customer service and operations teams, sharing relevant project information.
- Ensure written communication meets professional standards and service level agreements.
- Take ownership of workload, addressing tasks from property managers, residents, contractors, and other customers in line with SLAs.
Required Skills & Qualifications:
- Intermediate IT skills.
- Strong verbal and written communication with relationship-building ability.
- Efficient in electronic administration and record-keeping.
- Skilled in problem-solving.
- Able to work under pressure, prioritize, and manage time effectively.
What’s in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to make a difference?
If you’re ready to take the next step in your career and make a difference we’d love to hear from you!
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.
Elevate your career. Reset the standard. Join FirstPort.