Job role: Associate Director
Location: West London
Salary: £50,000-£55,000 per annum, plus an annual car allowance of £5,500
Hours: Monday to Friday 9am-5pm (35 hours per week)
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of The Property Institute (TPI) (formerly ARMA & IRPM), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Main Responsibilities
- Overal regional management of a portfolio of properties around West London.
- Lead and develop a team of 5 property managers within the portfolio, supporting their development, conducting frequent reviews and providing constructive feedback and coaching, ensuring KPI’s and SLAs are met.
- Lead cross-functional meetings and discussions to set and review the portfolio priorities and strategies for future - seeking solutions and improvements within processes, procedures and application.
- Act as a key driver and enabler of service innovation and provide leadership in developing and embedding a culture of service excellence to all colleagues.
- Lead on and actively participate in/encourage new business leads with an overall growth and profitable intention including sales meetings, presentations and bids.
- Lead and support Property Manager action plans and actively monitor risk. Implement corrective actions for “at risk” schemes ensuring preventative measures are in place for those that are vulnerable.
- Conduct site audits and spot checks of standards across the portfolio ensuring adherence to FirstPort standards and assess trends and feedback.
- Monitoring and auditing KPI’s for the portfolio to adhere to the business vision while maintaining compliance to Health & Safety policies and procedures.
- Support Property Managers and cross-functional teams to actively conclude complaints and actions, handling escalated complaints where necessary. Be the lead point of contact for conclusions on major legal issues including Section 20, consultation, lease and invoicing with the support from the legal team.
- Proactively manage contractors, consultants and other professional advisors to ensure they efficiently support the business, providing advice on building structures and components to supervise major works projects to project completion within scope and specification.
About you
You will be a property management professional, and ideally hold an ATPI qualification. You will be pro-active, self-motivated, and confident when making business decisions. You are a natural and inspirational leader, with experience of managing people/teams to delivering an exceptional customer service
You are a confident, articulate communicator; able to build relationships with all types of customer and client with a resolution focused mentality, creative in your approach. You are able to deal with problems and challenges effectively, bringing a successful resolution to issues.
You will have comprehensive understanding of the principles relating to Health & Safety regulations, building safety and Leasehold management.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.