Job role: Technical Account Manager
Location: Field based, around London with regular attendance at our Luton office
Hours: Monday to Friday 9am-5pm (35 hours per week)
Interview date: 19th December 2024
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of The Property Institute (TPI) (formerly ARMA & IRPM), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Main Responsibilities
- Meet regularly with key clients, providing a single point of contact for all new opportunities, mobilising developments and active portfolios.
- Work in partnership with clients providing expert advice to assist clients in the creation of management strategies to ensure long term success for the management of developments.
- Contributing to the design of management solutions and providing advice on strategies for clients and ensuring Section 106 obligations, Green Travel Plans and other planning obligations are captured and managed.
- Working with the Service Charge Team Leader to produce cost estimates for new developments and amendments required through the mobilisation process.
- Support the building of operational teams for complex, high value developments, contributing to recruiting the right managers to realise clients’ ambitions and deliver against expectations and KPIs.
- Project manage the onboarding of new developments into the managed portfolio. Ensuring all systems are set up.
- Drawing on operational, technical and commercial knowledge to work alongside clients, advising, challenging and guiding them through the integration process.
You will be a property management professional with experience of managing complex buldings. You have experience of working within a client facing role. With around 50% of your working week spent working on site you will be embedded with clients, working in partnership, and comfortable with managing expectations.
You nave a naturally commanding presence, and are able to lead meetings with authority. You will have a good working knowledge of BSA to be able to advise clients to ensure compliance for both the client and FirstPort.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.