Office Coordinator
Location: Knightsbridge
Hours: Office based Monday to Friday 8:30 am - 6:00 pm
Salary: £26,000 -27,000 + Commission
Are you a go-getter with a passion for customer service? Do you thrive in fast-paced environments and love juggling multiple tasks? If you're ready to make your mark in the vibrant world of property administration we want YOU! Our bustling offices across London are seeking a high-spirited Lettings Coordinator to be the heartbeat of our operations. Step into an exciting role where no two days are the same, and your contributions directly drive our success.
Overview of key duties:
Administrative Support
Document Management: Handling all documentation related to sales and lettings, including property listings, and pre tenancy agreements.
Data Entry: Maintaining and updating databases with property listings, client information, and transaction details.
Scheduling: Coordinating appointments and viewings for clients and agents, managing the office calendar.
Correspondence: Managing incoming and outgoing communications, including emails, phone calls, and mail.
Customer Service
Client Interaction: Greeting clients, answering inquiries, and providing information about properties and services.
Problem Resolution: Addressing and resolving client issues or complaints promptly and professionally.
Operational Tasks
Office Management: Ensuring the office is well-organised, stocked with necessary supplies, and maintaining a professional environment.
Coordination: Acting as a liaison between the sales and lettings teams, ensuring effective communication and collaboration.
Compliance: Ensuring all transactions and activities comply with relevant regulations and company policies.
Marketing and Sales Support
Property Listings: Assisting in the preparation and updating of property listings, both online and in office windows.
Promotional Activities: Supporting marketing initiatives, such as preparing brochures, managing social media accounts, and organising branch events.
Reporting: Preparing and distributing sales and performance reports to management
Technology and Tools
CRM Systems: Using customer relationship management systems to track interactions and manage client data.
Software Proficiency: Being proficient in office software (e.g., Microsoft Office Suite) and any industry-specific tools.
In summary, a branch office coordinator in a sales and lettings agency is a multifaceted role that requires strong organisational, communication, and customer service skills to ensure the effective operation of the office and support the sales and lettings processes.